KPI calculations

The KPIs are grouped into four categories: Network, Operations, Efficiency, and Comfort. Each KPI score ranges from 0 to 100, or may be NULL if the metric is not applicable.

What each KPI represents:

• Network: Measures the percentage of equipment currently reporting data to Neuro. A higher score indicates more equipment is online and communicating.

• Operations: Reflects how well a site or piece of equipment is functioning operationally. A lower score suggests potential operational issues.

• Efficiency: Evaluates how efficiently equipment is operating. For example, if a domestic hot water (DHW) tank continues heating even after exceeding its setpoint, it is wasting energy, negatively impacting the efficiency score.

• Comfort: Assesses how well equipment maintains comfort levels. For example, if room temperatures are significantly above or below their setpoints, the comfort score will decrease.

Important Notes:

• Only equipment that is currently reporting values to Neuro can have active issues impacting KPIs.

• If equipment is offline, it will have a Network KPI of 0, and its Operations, Efficiency, and Comfort KPIs will be NULL, since performance cannot be evaluated without live data.

KPI Hierarchy

KPI scores are calculated at different levels:

• Equipment Level: Each piece of equipment has its own set of KPIs, which decrease based on the number and severity of current issues.

• Site Level: A site's KPIs are calculated as a weighted average of its equipment KPIs, with weights based on service area and a priority value assigned to the equipment.

• Overall Level: The overall KPIs are computed as the average of all site KPIs.

Impact of Issues on KPI Scores

Each detected issue can be associated with a specific KPI category and assigned a Priority value. The Priority determines how much the issue affects the corresponding KPI score:

• Higher priority issues have a greater negative impact.

• Multiple issues can combine to further reduce the KPI score.