Troubleshooting & FAQs
What is NeuroCore?
NeuroCore is a cloud-based building intelligence platform that provides a centralized interface for monitoring and managing your building systems—including thermostats, HVAC, mechanicals, lighting, sensors, and utility meters. It delivers real-time visibility, control, analytics, and fault diagnostics to improve building performance and reduce operational costs.
What systems and devices can NeuroCore integrate with?
NeuroCore supports a wide range of protocols and devices, including:
Thermostats: Telkonet, Verdant, Honeywell, Legrand, VTech, Thermokon, Enernet
Protocols: BACnet, Modbus, MQTT, Zigbee, LoRaWAN, Wi-Fi, Bluetooth, JSON:5, Project Haystack
BMS Systems: Niagara, Tridium, ALC, Johnson Controls, and others
IoT Sensors: Water, gas, leak detection, occupancy, CO₂, temperature, and more
Does NeuroCore require a BMS to work?
No. NeuroCore can operate independently of a traditional BMS. Using our NeuroEdge Gateway, we connect directly to building systems and IoT devices—eliminating the need for complex programming or legacy controls.
Is NeuroCore compatible with PMS systems? Can it work without one?
Yes. NeuroCore can integrate with your PMS for automated thermostat control during check-ins and check-outs. Alternatively, it can run entirely isolated from PMS and core networks, giving your front desk team control while meeting strict IT security policies.
What kind of analytics and reporting does it offer?
NeuroCore delivers real-time dashboards, alerts, and reports for:
Energy usage and optimization
HVAC and equipment performance
Occupancy trends and runtime data
Fault detection and issue tracking
Device and sensor health
Is NeuroCore secure?
Yes. NeuroCore supports isolated networks and encrypted data transmission. Our infrastructure is built to meet enterprise-grade IT and OT cybersecurity standards.
How do users access the system?
NeuroCore is fully web-based and accessible through any modern browser. User roles can be customized for engineers, facility managers, and front desk staff—with controlled permissions.
Can it scale across multiple properties?
Absolutely. NeuroCore is designed for multi-property management, allowing you to manage a portfolio of buildings from one dashboard—each with site-specific data and alerts.
How is it deployed?
Deployment is fast and straightforward. Our team installs NeuroEdge Gateways at each property, which securely collect and send building data to NeuroCore. We handle setup, device mapping, and provide user training.
For Technical Support contact Neuro
Last updated